Tata Consultancy Services Ltd. Recruitment 2018 – IT Helpdesk Engineer , Bengaluru (2-5 yrs exp)

Tata Consultancy Services Ltd. is hiring for IT Helpdesk Engineer for Bengaluru location having 2 to 5 years of experience . Superior skills both written and verbal Work in any shift Working , high pressure environment Experience in a customer facing role , remote support , telephone . Interested candidates can check the Other details from the link given below

Desired Profile

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and Queries receiving, logging and managing calls from internal staff via telephone and email maintaining an Asset Database and track changes 1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
  • Troubleshoot basic network issues such as ADSL broadband issues escalate unresolved calls to the infrastructure support team
  • Log all calls in the Service Desk Call Logging system (SCSM)
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)

Education :

Graduate – B.Sc – Any Specialization, BCA – Computers, B.Tech/B.E. – Any Specialization, Any Graduate – Any Specialization

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