– Provide primary support for UnitedHealth Group EMC xDB databases. Server databases
– Use xDB Import & Export
– Provide basic support and troubleshooting for EMC xDB
– Tasks include installation, configuration, backups, restores and execution of scripts
– Implement the company standards to provide standardization and consistency across environments
– Ensure a stable and secure database environment
– Provide on- call support and answer severity calls, problem resolution
– Monitor database functionality to ensure stable environments
– Uphold enterprise policy guidelines
. High School Diploma or equivalent or higher level of education
. 1+ year of IT experience preferred
. 1+ year experience working with Windows Operating systems
. Ability to quickly learn new tasks and willingly take direction from senior team members.
. Effective verbal communication skills and documentation skills in both business and technical areas.
. Flexibility regarding occasional night and weekend work necessary.
– Call Center Background
– Visual Basic
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