Progressive Infotech Pvt Ltd – IT Helpdesk / IT Servicedesk Freshers Welcome (female Candidates Only)

Job Description

    • 1. Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person
    • 2. Diagnose and resolve technical hardware and software issues as and when reported
    • 3. Perform remote troubleshooting
    • 4. Research problems assigned using available information resources
    • 5. Advise user on appropriate action or walk them through the problem solving process
    • 6. Direct unresolved issues to the next level of support personnel
               7. Follow standard help desk procedures and record events and problems and their resolution in logs.

Desired Profile

  • IT Service Desk
  • IT Helpdesk
  • Troubleshooting
  • Problem Solving
  • Service desk
  • helpdesk
  • technical helpdesk

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