Mphasis Limited is recruiting for few posts at Bangalore. Please read the below job post along with the source to know more.
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
0 – 5 yrs experience
Excellent Communication skills (Written & Verbal)
Basic Technical knowledge
Good Analytical, logical and reasoning skills
Good keyboard skills needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy
Click Here for the source of this job post
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