Fiserv India Pvt Ltd Recruitment 2017 – Software Test Engineer

Fiserv India Pvt Ltd is recruiting for Software Test Engineer at Hyderabad. Please refer to the the job summary below along with the job source to know more.

Job Description

  • Support our clients utilizing our products and services
  • Log, track and manage all incoming calls professionally, maintain current notes, provide timely and accurate resolution of client issues, ensuring client satisfaction
  • Understand and manage clients expectations ensuring client priorities and high impact items are addressed in a timely manner
  • Participate in ongoing training sessions and conduct informal training with clients and possibly co-workers
  • Perform detailed analysis of issues received from clients. May utilize SQL or Logic to analyze client data
  • Must be able to stage test scenarios in test environments, recreating and documenting each step as reported by client
  • Collaborate extensively with internal departments to resolve client issues actively contributing to the effectiveness of the team

Desired Profile

  • Associates degree or equivalent combination of education and experience
  • At least 2-5 years Customer Service experience
  • Experience in financial industry a major benefit
  • Knowledge of remote desktop, VPN, iLinc and RSA connections
  • Experience with SQL programming language, ACH file movement, monetary cash dispensers, financial operations
  • Possess high standards of service and the desire to deliver consistently based on client expectations
  • Must possess exceptional interpersonal and organizational skills as well as excellent written and verbal communication skills

Click Here for the source of this job post

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