EMC Software and Services India Pvt Ltd Recruitment 2017 – Dell EMC Looking for Technical Support (vmware-vcenter, Esxi,cisco UCS)

VCE are seeking Technical Support Engineers (aka VBlock Platform Support Engineers) to support the VBlock platform for Bengaluru location . At least 2 to 5 years of experience in a Technical Support Role (2nd level support) is a requirement for this position . Interested candidates can check the Other details from the link given below

Desired Profile

  • Interact with VCE (and/or VMWare, Cisco, EMC directly) technical support to ensure post sales customer escalations are prioritized and managed within the customer support framework.
  • Execute Customer Care Vblock Infrastructure Health Checks. This will constitute data collection, analysis, and provide a customer consumable output document.
  • Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from VCE employees, remote maintenance calls, Chat and Web Support Calls.
  • As necessary apply remote critical software patches.
  • Provide problem determination and resolution for customer issues.
  • Execute Customer Care Vblock Infrastructure Health Checks.
  • Integrates customer and VCE business requirements with technical requirements to determine best course of action when resolving customer issue.
  • Enables sales by positioning solutions to protect Vblock product image while identifying sales opportunities.
  • Interface with customer on behalf of Customer Advocates and Technical Support Personal to collect data in order to perform Vblock Infrastructure Health Checks.
  • May need to engage or escalate to more senior resources or to VCE parent companies (Cisco, EMC, VMware) to resolve more complex issues.
  • Work on intermediate product platform problems and provide solutions.
  • Develop and implement feedback mechanisms for use in preventing future support process breaks down.
  • Participate in on internal customer meetings during or post escalation if required.



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