Amazon Development Centre (India) Pvt. Ltd. Recruitment 2017 – Hiring ERC Associate on Fixed Term Contract (Freshers / exp)

Amazon is Hiring ERC Associate on Fixed Term Contract through Walk in Interview from 13th September to 15th September from 9 AM onwards . Interested candidates can check the Other details from the link given below

Job Description

  • Receive & log all queries received through phone & email in the Trouble Ticketing tool
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions.
  • Adhere to defined processes and ensure delivery in accordance with set quality standards
  • Thorough knowledge of policies & processes for multiple Customers group
  • Ensure the Service level are achieved at all times for HRS processes
  • Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
  • Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
  • Take ownership for query resolution and individual metrics

Desired Profile

  • Minimum graduate from the AICTE/UGC accredited institute
  • Minimum of 0 -3 years of experience in voice process
  • Willingness to work in call center / contact center / Help desk environment
  • Willingness to work in 24*7 support process including night shifts
  • Strong attention to detail and good interpersonal skills
  • Strong decision making and problem solving skills
  • Ability to multi-task and agility to change in fast-paced dynamic environment
  • Proficient with MS Excel, Word and Visio
  • Application of Phone and email etiquette’s in customer interactions

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