2Coms Consulting Pvt Ltd. Recruitment 2018 – Network Technician , Bengaluru (Exp / Freshers)

2Coms Consulting Pvt Ltd.  is hiring for Network Technician for Bengaluru location responsible for 100% customer Service and maintenance of network element on field in the designated area . Only Candidates Willing to Relocate from Hyderabad to Bangalore. Interested candidates can check the Other details from the link given below

Desired Profile

  • Ensure 90% clearance of TTs same day
  • Ensure quality resolution is given to the customers & less than 2% reopen TTs
  • Identify low hanging fibres which are potential for cuts & do proper re-routing
  • Resolve JE related issues before cuts
  • Ensure support for timely connectivity for all the cross functional teams
  • Ensure customer confirmation is taken before closing TT
  • Provide timely resolution of complaints through analysis/ trouble shooting
  • Trouble Ticket resolution should be less than 4hrs
  • Responsible for process adherence
  • Provide structured feedback to management to provide permanent solutions to improve service level
  • Assume overall responsibility for ensuring 99.99% Customer Uptime
  • Ensure Cx & Fx in the network are maintained as per norms

Education :

Any Graduate – Any Specialization

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